Job Description

Overview Join The Wilds as a Seasonal Overlook Nomad Server, providing exceptional dining experiences for our Nomad Ridge guests. This role is perfect for individuals with strong customer service skills who thrive in a fast-paced food and beverage environment. Qualifications Education & Experience Must be 18 years or older. Previous food service or waitstaff experience preferred. Exceptional customer service skills required. Skills & Abilities Positive, professional attitude with excellent interpersonal skills. Strong math and keyboarding skills. Ability to communicate effectively both verbally and in writing. Adaptability to changing circumstances in a fast-paced workplace. Ability to learn and uphold service standards set by the Food & Beverage team. Positive attitude with a commitment to excellent service and upholding guest service standards. Strong decision-making, planning, and organizational skills. Ability to operate a two-way radio. Ability to work a flexible schedule, including evenings, weekends, and holidays. Compliance & Safety Possession of a valid state-issued driver's license with a good driving record. Successfully complete a pre-employment drug screening and criminal background check. Subject to Drug-Free Workplace Policy, Criminal Background Check, and BMV Check. This position is not eligible for overtime pay. If you are a dedicated team player with a passion for guest service and food operations, apply today! Responsibilities Guest Service & Dining Operations Greet and provide prompt, friendly service to all Wilds guests. Serve as the primary waitstaff for breakfast and dinner shifts at Nomad Ridge. Execute accurate sales transactions and maintain accurate records. Encourage guests to round up for conservation, supporting The Wilds' program areas. Food & Beverage Support Assist with dining room setup and food preparation for each dining service. Maintain knowledge of menu items, preparation methods, and potential allergens. Learn and follow ServSafe guidelines to ensure a safe and sanitary food environment. Uphold Responsible Alcohol Policy standards. Operations & Team Collaboration Maintain a clean work area, including restocking, inventory management, and cleaning. Assist in various aspects of Food & Beverage operations, including food prep, catering setup, quick service food sales, and dishwashing. Communicate effectively with the Food & Beverage Manager and Kitchen Coordinator. Train and guide other staff as needed. Wilds Knowledge & Guest Interaction Learn about The Wilds and its species to accurately answer guest questions. Provide support to other Visitor Operations and Park Operations roles when needed. Strive to further the mission of The Wilds and support the Columbus Zoo Family of Parks. Columbus Zoo and Aquarium

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