Job Description

About the Role:

We’re seeking a Retail Store Manager for our client in the weapons product manufacturing space. This role is based in their flagship location, where you will split your time between running the destination retail store and handling inbound sales calls from the office. If you have a retail leadership background, customer service experience, and a passion for the firearms industry, we want to hear from you!

Key Responsibilities:

• Open/close the retail store.
• Oversee daily operations: cleanliness, organization, and stock levels.
• Assist customers with product selection, troubleshooting, and technical support.
• Handle inbound service calls, resolve customer issues.
• Restock inventory in coordination with the warehouse.
• Foster a positive, high-energy store environment.
• Support promotional activities (radio, social media, etc.).
• Help drive and exceed monthly retail sales goals.
• Work with leadership to enhance store operations and customer experience.

Qualifications:

• Retail store operations experience, ideally in specialty or sporting goods.
• Background in inbound customer service or call center roles.
• Mechanical aptitude with a willingness to learn technical products.
• Strong communication, leadership, and customer service skills.
• Ability to troubleshoot and thrive in a fast-paced environment.
• Interest in firearms, or shooting, is highly preferred.
• Energetic, proactive, and well-organized work style.

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