This is a fully in-person position in the Dallas, Texas area, not a remote position.
Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.
Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.
Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance.
This new position will be responsible for establishing and improving the tools and processes needed to support and sustain business growth in the residential HVAC channel. This will include assessment of current remote support processes; warranty claim processes and service parts management. This role will help hire a team of remote support technicians, warranty, and service parts administrators. This individual will be responsible for creating new processes and bringing on new tools to improve remote support capabilities for customers and internal stakeholders. This role will work closely with our training, tech support, sales, quality, and R&D teams to improve customer service and our products.
Essential Job Responsibilities:
Qualifications:
Preferred Qualifications:
Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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