Job Description

Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!

The Role

Remote Pharmacy Technician – Illinois License Required

Location: Remote (Must reside in FL, IN, IL, or WI)

Start Date: June 16, 2025

Application Deadline: May 30, 2025

About TalentWorldGroup

Think Global – Expect Amazing. TalentWorldGroup is a revolutionary multilingual contact center. We're on a mission to reinvent home-based work and build the workplace of the future. As a people-focused company, we specialize in premium remote staffing solutions for global clients.

Position Overview

We are currently hiring Remote Pharmacy Technicians licensed in Illinois, native in English and with a high level of Spanish, located in either Illinois, Wisconsin, Indiana, or Florida to support a leading client in the healthcare industry. This is a fully remote, work-from-home opportunity ideal for professionals with a background in pharmacy support, customer service, and healthcare logistics.

Key Responsibilities

• Serve as the primary point of contact for order fulfillment and customer inquiries, including returns, credits, and product delivery.
• Manage incoming orders via phone, fax, web, or electronic systems.
• Handle exceptions, investigate service issues, and resolve complex customer concerns using sound judgment.
• Track shipments, manage order exceptions, and coordinate product availability and backorders.
• Collaborate with manufacturing and distribution teams to meet delivery expectations.
• Set up new customer accounts, document service requirements, and maintain accurate records.
• Ensure compliance with relevant regulatory procedures at the federal and state levels.
• Provide high-quality communication with patients, providers, and other healthcare professionals.
• Support service team performance by participating in training and mentoring new hires, as needed.
• Uphold metrics-based performance standards and support continuous improvement initiatives.

Ideal Profile

Mandatory Requirements

• Active Illinois Pharmacy Technician License (or must obtain before training begins)

• Reside in Florida, Indiana, Illinois, or Wisconsin

Qualifications

• Associate degree or equivalent experience preferred

• 2 to 4 years of experience in customer service, supply chain, or call center environments (U.S.-based)

• Certified Pharmacy Technician preferred

• Strong written and verbal communication skills with native English and high-level Spanish

• Excellent organizational and interpersonal skills

• Ability to multitask in a fast-paced environment

• Strong orientation towards metrics and KPIs

• Experience interacting professionally with patients, RNs, and medical personnel

Training Details

• Start Date: June 16, 2025

• Duration: 5 weeks (paid)

• Schedule: Monday to Friday, 9:00 AM – 5:00 PM EST

Production Schedule

• Operating Hours: Monday to Friday, 8:00 AM – 6:00 PM EST

• Minimum Weekly Hours: 30 (up to 40)

Compensation & Benefits

• Training Rate: $18/hour

• Post-Training Rate: $20/hour

• Fully remote, home-based work environment

• Long-term project-based opportunities

• Career growth and development potential

• Long-term cooperation agreement

• Career development

• Gamification program (make more money, get holiday paid hours)

If you are a licensed pharmacy technician with a commitment to delivering exceptional service in a virtual setting, we invite you to apply today.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Leadership Role

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