Job Description

Job Description

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of working at BJ’s

• BJ’s pays weekly

• Eligible for free BJ's Inner Circle and Supplemental membership(s)*

• Generous time off programs to support busy lifestyles* 

o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

• Benefit plans for your changing needs*

o Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending ​

• 401(k) plan with company match (must be at least 18 years old)

*eligibility requirements vary by position

**medical plans vary by location

Job Summary:

The Manager Continuous Improvement   is a role in the BJ’s Shared Service organization charged with supporting a continuous improvement CoE (center of excellence), partnering with the business and supporting functions to drive a standardized approach (leveraging lean six sigma methodologies) to deliver maximum ROI through business process improvement initiatives.

This position is responsible for coaching the business to achieve its strategic CI goals through the implementation and execution of BJ’s CI program across all functions in partnership with the Snr. Mgr of CI. Establishing best practices tools and methods, capability building via a training roadmap and mentorship for different CI roles, portfolio management via a centralized system, measurement and reporting as well as reward & recognition, leveraging change management techniques are the core elements of the role.

The role will:

• Become an expert in Lean Six Sigma methodologies and change management techniques but present the aptitude and interest to do today
• Help solve BJ’s toughest problems through thought-leadership, structured approach and analytics 
• Influence company leadership and the C-suite in maturing the CI program
• Guide leaders ‘CI Champions’ in the development and deployment of a CI operating model
• Collaborate effectively across functions to ensure our portfolio reflect the inputs of all stakeholders and align to BJ’s HLO’s
• Coach, mentor and lead as needed process improvements initiatives to deliver on business goals

The successful candidate will have strong business acumen, quantitative aptitude and senior-level communication skills who will take a structured approach to problem solving: structuring the problem at hand, developing an analytical approach, turning data into insights and insights into concrete, implementable actions that impact our business. This opportunity is ideally suited for a highly motivated candidate with a background in process ownership or business process improvement. Retail/CPG experience is a plus.

Position Responsibilities:

• Grow BJ’s CI utilization across the organization working in collaboration with functional leaders ‘CI Champions’ to assure all levels understand/execute the BJ’s CI strategy.
• Partner with Snr, Mgr., CI to champion development of an BJ’s roadmap through strategic planning, aligned to deliver on BJ’s HLO’s, that translate into measurable yearly targets and action plans.
• Assist in developing action plans to improve KPIs; track progress via daily management and deploy problem-solving where required.
• Build and maintain a Kaizen funnel (project portfolio) across the organization, prioritized to drive impact on critical KPIs aligned to HLOs.
• Ensure successful kaizen events by installing and ensuring compliance with the kaizen process, including the planning of kaizens, kaizen execution, sustainment of kaizen events, and results.
• Utilize change management to influence BJ’s activities within CSC, Clubs and with our partners
• Utilize and implement CI operating model to define and execute short and long-term strategies and actions.
• Utilize a hands-on approach in working with members to promote and deploy sustainable continuous improvement activities.
• Provide project management and leadership to implement pilots and the ongoing rollout of new continuous improvement plans.
• Properly engage, collaborate, and influence all functions to ensure the continuous improvement strategy is understood and is sufficiently supported by the appropriate stakeholders.
• Provide change management leadership to ensure we achieve and sustain our targeted performance levels.
• Develop a CI playbook including identification and documentation of best practices, development and delivery of training material, and documentation and communication of case studies.
• Benchmark and incorporate “Best Practices” across the business and facilitate leadership sessions

Key Candidate Qualifications

The ideal candidate for the Mgr. Continuous Improvement will have the following experiences:

• Bachelor's degree in Business, Engineering, Science
• MBA Preferred
• Lean Six Sigma Yellow or Green Belt preferred
• Minimum 6 years relevant experience in business operations, Continuous Improvement methodologies (Lean Six Sigma, project management), and change management with a proven track record of success or equivalent applied experience to demonstrate aptitude and interest.
• Strategic thinker: Ability to create a multiyear roadmap, while also being very focused on the current action to deliver business value in current year. Proven entrepreneurial ability to operate from ambiguity and to create and drive structure and clarity.
• Outstanding communication, engagement, and interpersonal skills: The ideal candidate will influence key stakeholders both within BJ’s at all levels of the organization. Confident in interactions required for meetings with senior leaders, handling conflict situations, influencing others to their strategy and way of thinking, and to provide inspirational encouragement for other continuous improvement resources across BJ’s.
• Superior problem-solving/solution architect and business acumen skills: Must have outstanding ability to diagnose problems which could relate to process, policy, technology, strategy, or people and to put in place actions/measures to address. Candidate with functional knowledge of key end-to-end business processes preferred (Order to Cash, Source to Pay, Hire to Retire, Record to Report)
• Project and Program Management: Must have proven track record of managing and delivering multiple large-scale, multi-functional projects at the same time. 
• Financial management: Must have proven ability to develop and oversee the development of solid business cases to demonstrate the value proposition to move forward with project investment. Additionally, must have proven ability to manage and oversee and report on project actual spend against budget.
• Shared Services/Global Business Services experience: The ideal candidate has experience operating within a shared services delivery operation. The resource should have a deep understanding of Shared services/global business services operating models and demonstrate thought Leadership in related concepts.

Personal attributes:  

• Ideal candidate must be decisive and accountable. 
• Must work as a “player/coach” – not only leading others, but also having the willingness and ability to roll up their sleeves and engage in detailed execution when necessary. 
• Detail oriented – ruthless pursuit of excellence in all things.
• Service-oriented – obtaining personal satisfaction from a job well-done that makes customers happy.
• Leadership: Positively changes opinions and actions of others in a desired direction by providing a clear vision and inspiration. Builds and maintains relationships with business partners through clear communication, appropriate recognition to others and acceptance of feedback to gain understanding and buy-in.
• Strong believer in project management methodologies
• Collaborative working style: openness to different points of view, empathy and good listening skills to enable fruitful collaboration with our internal clients
• Proficiency in the Microsoft Office package
• Alteryx, Statistical software e. g. Stata, R or equivalent preferred

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $112,000.00.

Job Tags

Weekly pay, Holiday work, Temporary work, Remote job, Flexible hours, Monday to Friday,

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