Work Schedule: Full- time, 4/10 schedule (4 days/ week, 10- hour shifts), US Eastern Time
Position Type: Full- time employment
Are you a tech- savvy problem solver with helpdesk experience and leadership skills?
Join Acuity Technologies and lead a remote team that supports enterprise clients across North America.
As a Lead Service Desk Technician , you’ll provide frontline support for mobile and IT services while supervising junior techs, ensuring high- quality ticket handling, and mentoring team members. You’ll work from home, following a 4/10 night shift schedule aligned to US Eastern Time.
Acuity Technologies provides communications services— including VoIP and mobile device management— to business clients across the US and Canada. We’re based in Tampa, Florida, and have been operating for 20 years. Despite being a small team, we support some of the largest enterprises in North America. We value professionalism, innovation, and collaboration.
We value our team and ensure they feel rewarded. In addition to health insurance and paid time off, team members may be eligible for:
The Lead Service Desk Technician provides frontline support to end-users by phone, email, and ticketing systems. This role includes supervisory responsibilities, such as mentoring junior technicians, ensuring quality control of support tickets, and handling escalating issues when appropriate. You will also assist with onboarding and training new team members and contributing to process improvement.
Acuity Technologies is an equal opportunity employer. We do not discriminate on the basis of race, gender, sexual orientation, age, religion, marital status, disability, or any other protected category. All qualified applicants residing in the Philippines and authorized to work locally are encouraged to apply.
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