Job Description

Job Description

Kohl's is IMMEDIATELY HIRING a full-time Customer Service Supervisor to join our team in Keene, New Hampshire! Be part of a team culture that values inclusion and belonging, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers.

Kohl’s associates receive great perks , such as:

• Medical, Dental, Vision Insurance (and more!)
• 401k with company match
• Paid Time Off
• Parental Leave
• 15% associate discount, with pop ups to 35% ( no exclusions--includes Sephora!)

Customer Service Supervisor is a key member of the Kohl’s team , responsible for:

• Overseeing daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
• Supervising associates to help support a sales driving culture while focusing on creating a consistent customer experience
• Engaging and connecting with customers to solve their shopping needs, making everyone feel respected, appreciated and rewarded
• Overseeing Omni and Freight flow processes
• Informing customers of current merchandise assortment, store promotions, and events
• Delivering a consistent sales floor experience by supporting the sales floor, fitting rooms, point of sale, and operational processes
• Building customer connections and executing an authentic hospitality experience
• Helping customers save with a Kohl’s Card, opening and activating Kohl’s Card applications
• Observing associate performance and providing feedback in partnership with Assistant Manager/Store Manager
• Onboarding, training and developing associates

Apply today!

Kohl’s is an Equal Opportunity Employer.

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