Main Responsibilities of a Host/Hostess:
● Greeting and assisting customers in an orderly fashion.
● Handling and managing seating arrangements (seating chart), wait times, and to-go orders.
● Providing exceptional customer experience.
Host/Hostess Job Description:
Our restaurant is looking for a host/hostess with remarkable hardworking skills and the ability to engage with customers effectively.
The right person for this job should be able to multitask with customer interactions, reservations and seating, as well as deliveries, but not only that. Our restaurant prides itself in providing excellent service, which is why we are looking for a host/hostess who will treat our guests with attentiveness, patience, and a positive attitude.
The responsibilities of a host/hostess in our restaurant are to greet guests, seat them accordingly, answer phone calls for to-go orders, delivery companies, and call ahead seating reservations. All our host/hostess are also responsible for handling cash and credit card transactions when applicable.
To help our restaurant provide a pleasurable dining experience, a good host/hostess should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.
Responsibilities of a Host/Hostess:
● Greeting, seating, and escorting guests in a timely fashion.
● Providing updates to waiting customers and any additional information as needed.
● Managing phone calls (customer inquiries and to-go orders).
● Managing and overseeing waiter/waitresses table rotation.
● Taking to-go orders using software or order slips.
● Communicating order details to the kitchen staff as needed.
● Handling money transactions for to-go orders.
● Collecting and wiping down menus.
● Cleaning and maintaining the appearance of the waiting area.
● Providing exceptional customer experience.
Host/Hostess Job Requirements:
● Must have prior experience working in the restaurant industry and/or customer service.
● Must showcase teamwork and communication skills.
● Must be able to handle money transactions responsibly.
● Must be able to multitask and act quickly.
● Must be flexible and ready to work in shifts.
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