PROUDLY serving the Houston area FOR OVER 30 YEARS.
At Gainsborough/Texas Outhouse the difference is PERFECTLY clear.
Our Customers are #1.
Gainsborough Waste and Texas Outhouse is hiring a Dispatcher .
About Us:
We are a privately owned business with strong family ties and deep roots in our community. People are at the core of what we do and protecting our employees, customers, friends, and families' futures is a top priority at Gainsborough Waste and Texas Outhouse.
Gainsborough Waste/Texas Outhouse are based in Houston Texas and specialize in Roll-off Dumpsters, Compactors, Non-Hazardous Environmental Services, Portable Toilets, Restroom Trailers, Handwashing & Sanitization stations and Hauling & Miscellaneous.
We are proud to serve the city of Houston and beyond!
The Position:
The Dispatcher is responsible for monitoring delivery schedules and assisting drivers with their routes. As a Dispatcher you will schedule drivers and respond to customer requests as they are received. Success in this role is achieved by scheduling tickets with zero incidents or delays and maintaining accurate records of deliveries made.
Responsibilities:
Logistics and Planning
1. Maintains contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
2. Collects, interprets, and analyzes various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall routing accuracy.
3. Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.
4. Plans, distributes, monitor and follow-up daily route assignments for roll-off drivers to ensure customers are serviced per Gainsborough Waste/Texas Outhouse standards and agreements.
5. Serves as an emergency point of contact to drivers.
Interdepartmental Communications
6. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicates with both drivers and customers to ensure customer satisfaction. Communicates any service changes to Sales staff.
7. Answers incoming calls from Customer Service, Sales, and management team and provide requested route information and/or follow up.
8. Works directly with Customer Service Manager, Operations Manager and the Drivers to ensure prompt follow-through of all issues.
Reporting
9. Reviews route paperwork and closes work orders from previous day routes, paying close attention to detail, identifying, and correcting any issues.
10. Records and documents information from drivers and distribute to appropriate departments.
11. Maintains all data in appropriate systems.
12. Reports driver performance issues or concerns to appropriate management for resolution.
Additional Responsibilities
13. Receive and respond to customer-driver incidents and report critical information.
14. Participate in safety meetings.
15. All other duties as assigned.
Supervisory Responsibilities
1. Team Lead – Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks.
Are you a fit?
Desired Skills and Competencies
Our Culture Matters
Why You Should Apply:
Gainsborough Waste/Texas Outhouse is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetics, status as a protected veteran, or any other protected status established by federal, state, or local laws.
Disclaimer: Gainsborough Waste/Texas Outhouse has considered several points such as cost of living and general industry pay standards when determining the provided salary range. However, final salary packages will be determined by factors such as years of experience and growth potential.
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