I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• Offered: medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Job Description Electrical Manufacturing Engineer The Electrical Manufacturing Engineer is responsible for maintaining the efficiency and effectiveness of all related manufacturing equipment & processes required to manufacture a high quality product costs in mind...
Employees in this role develop and execute plans for new and enhanced generation projects. This job is responsible for resource allocation, schedules, cost and technical adequacy, ensuring the project or transaction is completed in the most cost effe Project Manager, Development...
...Come join our team and be a part of our mission to advance the health of our patients and community! Sign-On Bonus $5,000 (for... ...VI,RCIS Preferred Requirements Education ~ Associate's Degree - Radiography Experience ~2-5 years Supervisor Experience...
Now Hiring: Payroll Specialist | Fresno, CA Bilingual (Spanish) | Casual Office | No Micromanagers in Sight PAY: $25-28/hour (if you need a little more we can chat) We are on the hunt for a Payroll Pro who's not looking for a ladder to climb just a solid...
...Job Description Job Description: Position Details: ~$280 Daily Minimum Pay -Annual Salary around $72,800~ Monday - Friday Day Shift. Start and end times vary ~ Benefits Day 1 of Employment! We Deliver the Goods: Competitive pay and benefits, including...