Customer Service Tier 2 Agent Job at Eligo Energy, LLC, Chicago, IL

NUtXdHhBRWVXVmV4TkFIbEhMd2NPTEVtNGc9PQ==
  • Eligo Energy, LLC
  • Chicago, IL

Job Description

Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. Eligo Energy offers an outstanding opportunity for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!

Customer Service Representative:

As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts.

Your responsibilities will include, but are not limited to, the following:

Job Description

  • Develop thorough knowledge of Energy Deregulation, Utility regulations and requirements for retail energy suppliers, Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers.

  • Maintain a high level of world-class customer service and professionalism to each customers.

  • Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers.

  • Escalate complicated issues to the appropriate internal teams to resolve customer requests.

  • Promote products or solutions that best suit the customer.

  • Calculate and issue early termination fees according to company guidelines

  • Act as a subject matter expert for the Tier 1 Customer Service Team

  • Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication.

  • Take escalated calls that filter through Tier 1 agents

  • Promotes a positive work environment.

  • Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact.

  • Other duties and task may be assigned by the Team Leader

Requirements

Qualifications:

A minimum of 2 years of Customer Service Experience

Strong analytical and critical thinking skills

Excellent Customer Service skills

Ability to manage and complete multiple tasks

Exceptional communication skills

Accountable-Ability to accept and implement coaching and feedback to achieve performance goals.

Strong Communication skills

Additional Requirements:

The ability to work from home in a virtual work environment

High speed internet connectivity (no hotspot)

A quiet workspace

Ability to use dual monitors to multi-task using multiple applications.

Job Tags

Hourly pay,

Similar Jobs

InterSolutions

Tax Credit Leasing Agent Job at InterSolutions

 ...Job Description Job Position: Leasing Location: Council Bluffs, IA 51501 Pay Rate: $15 - $17/hr Shift: Description: Advance Your Career as a LIHTC Apartment Leasing Professional! Are you looking to grow your career in Multifamily? InterSolutions has... 

Lang Models

Marketing Summer Internship - unpaid position Job at Lang Models

 ...Job Description Job Description Job Title: Marketing & Social Media Intern Model Agency Location: Hybrid (In-Studio + Remote) Toronto Internship Type: Part-time | Unpaid or Academic Credit | Duration: 36 months About Us: Lang Models is a... 

Wallace Window Cleaning Company

High-Rise Window Cleaner Trainee Job at Wallace Window Cleaning Company

 ...Job Description Job Description Try-outs for the position of High-Rise Window Cleaner Trainee are now available. Get paid to learn a trade. Seeking honest, trustworthy individuals willing to learn. Required: Pass a federal background check and drug-screening, have... 

Classic Collision

Auto Body Technician Job at Classic Collision

 ...based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal,... 

SOFITEL

Hotel Concierge/Front Desk Agent (Full-Time) Job at SOFITEL

 ...qualified, service-minded ambassador for this exciting Luxury Concierge position. Concierge/Front Desk (Full-Time) Whats in it for...  ...Handling all incoming Front Desk and Concierge phone calls to thehotel on a given shift. Handling all guest inquiries and requests,...