Job Description
Thank you for your interest in the Casino Table Game Supervisor position. While we may not be actively filling this specific role right now, we at Wyndham Grand Rio Mar are always eager to connect with talented individuals who share our passion for hospitality. By applying, you'll join our exclusive talent network, ensuring you're among the first to be considered when the right opportunity arises within our team. We believe in building lasting relationships and look forward to learning more about how your skills and aspirations align with our future needs. Together, let’s create unforgettable experiences and build a career you’ll be proud of.
Job Summary
The Casino Table Games Supervisor is responsible for supervising the conduct and overall operation of all Table Games within one or more pit areas, ensuring Dealers perform in full compliance with established policies, procedures, and gaming regulations. This role focuses on delivering an exceptional guest experience by maintaining a welcoming, service-driven environment on the casino floor. Provides ongoing guidance, coaching, and performance feedback to Dealers, monitors game pace and accuracy, resolves guest disputes professionally, and ensures the integrity and efficiency of all table game activities in alignment with company and regulatory standards.
Education & Experience
• High school diploma or equivalent required.
• Bilingual proficiency (English and Spanish) is mandatory.
• Must hold a valid dealer license issued by the Puerto Rico Gaming Commission.
• Successful completion of an accredited dealer training course.
• Thorough knowledge of casino rules, regulations, and operational procedures.
• Minimum of 2–4 years of experience in table games, with at least 1 year in a supervisory or lead role.
Skills & Competencies
• In-depth knowledge of table games procedures, rules, and dealing techniques (Blackjack, Roulette, Craps, Poker, etc.).
• Strong leadership skills with the ability to coach and mentor dealers.
• Excellent conflict resolution skills to handle guest disputes and team dynamics professionally.
• Ability to recognize and respond to irregular or suspicious behavior, ensuring compliance with all regulatory and security protocols.
• Exceptional customer service skills with a focus on guest satisfaction and engagement.
• Proficient in basic computer systems, player tracking systems, and pit management software.
• Has the ability to perform quick and accurate mathematical calculations.
• Strong attention to detail and the ability to work in a fast-paced environment while managing multiple tables.
• Ability to make quick, sound decisions under pressure.
Physical Requirements
• Ability to stand during long periods.
• Ability to maintain alertness and focus in a busy, often noisy environment.
• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.
• Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
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