Call Center Representative Job at The Job Connection, El Paso, TX

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  • The Job Connection
  • El Paso, TX

Job Description

Job Description

Job Description

Job description

  • CLASS STARTS: July 11, 2025
  • ONSITE UP TO 60 DAYS FOR TRAINING AFTERWARDS WILL BECOME REMOTE
  • Must be located in El Paso, TX
  • Equipment is provided
  • Must have a quiet environment to work from home
  • Stable and reliable internet connection
  • Must pass a Drug Screen /Background Check

Schedule:

  • Monday-Friday (No Weekends)
  • Mandatory Overtime
  • 8:00am-6:15pm

Pay Rate:

$15.00

Education

  • High school diploma (or equivalent)

Job Type: Full-time

ESSENTIAL JOB FUNCTIONS:

1. Integrates the Company's strategic vision with all customer service activities.

2. Handles inter-Company and customers' inquiries, concerns and complaints regarding bills and services, including but not limited to:

· Relaying information on billing, rates, how to read a meter, energy efficiency, etc,

· Interviewing customers and initiating request for meter installation, start service, stop or change in service, etc.,

· Researching customer concerns and complaints, analyze data and determine appropriate action to be taken within established policies and procedures,

· Negotiating payment arrangements and preparing payment agreements,

· Evaluate and update customer information as appropriate,

· Guiding customers to outside sources for short or long-term assistance

3. Serves as liaison between customers and internal departments.

4.Prepares correspondence explaining reasons for high bills, billing errors, services available, etc.

5. Documents customer's transaction by entering notes on customer's account.

6. Maintains established performance standards for the position depending on assigned duties.

7. Complies with all applicable Company policies, procedures and code of ethics as well as all applicable governmental laws and regulations to include employment, safety and environmental standards and regulations.

8. Perform other related tasks that are not included but are within the context of the duties defined.

Expected hours: 40 per week

Experience level:

  • 1 year of previous call center

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Call center

Schedule:

  • Monday to Friday
  • Must have open availability to work anytime from 7am-7pm

Ability to Relocate:

  • El Paso, TX 79936: Relocate before starting work (Required)

Work Location: Hybrid remote in El Paso, TX

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid training
  • Vision insurance
Company Description

The Job Connection-Your employment Source.
EOE/ NO FEE
The Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies.
The Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.

Company Description

The Job Connection-Your employment Source. \r\nEOE/ NO FEE\r\nThe Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies. \r\nThe Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.

Job Tags

Full time, Temporary work, Interim role, Remote job, Relocation, Shift work, Day shift, Monday to Friday,

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