Job Description

Job Description

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. Experienced individuals build outstanding experiences for Members and Guests daily with dedication and passion. 

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our rapidly growing team passionate about growth.

Join our amazing Team at the Bayside Resort and Spa, a luxurious 260-unit property in Panama City Beach, FL! You’ll be working alongside fellow Team Members who are dedicated to providing memorable vacation experiences to our Guests- we can’t wait for you to join us!

We are seeking an upbeat team member who enjoys helping guests make memories of a lifetime for our Bellperson position.

What will I be doing?

Our Bellperson greets and escorts owners/guests to rooms ensuring guest happiness and to ensure their stay is off to an excellent start. You will get to be the first person our owners interact with at the property.

Here are your duties to be performed:

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• Supervises property entrance and accepts guest arrivals.
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• Greets and assists Owners and guests transporting and/or securing their luggage appropriately.
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• Delivers messages and will assist with room move requests, groceries, and other inquires.
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• Reports any problem or unusual activities to management.
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• Ensures an organized, safe and clean front entrance and lobby area.
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• Carries out reasonable requests by management including assisting other departments when needed.
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• Know and use members names, preferences, and routines and develop a personal connection with each member. 
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• Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. 
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• Delivers messages, express check-out folios, newspapers, and other requested items.
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• Retrieving, transporting, organizing, and storing of luggage in designated area. 
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• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
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• Driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed.
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• Maintain awareness of undesirable persons on property premises being a Safety & Security advocate.
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• Special projects as given by leadership; responding to all guest requests to ensure client happiness
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• Willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate.
  
   
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What we are looking for?

To fulfill this role optimally, applicants possess the following minimum qualifications and experience:

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• 6 months Customer service experience
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• Valid driver's license
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• Self-starting personality with an even disposition
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• Move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
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• Stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
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• Move at a speed that is required to respond to work situations (e. g., run, walk, jog), with or without reasonable accommodations
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It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

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• 1+ years prior Bellperson experience
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• Resort, Hotel hospitality proven experience
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Extraordinary People, Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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